Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Approved by CDM - Duration 75 mins* - £35.00
Aims of the Course
By the end of this course, you will be able to;
- Understand importance of customer service
- Explain why is good customer service so important?
- Know how to plan and establish high levels of customer service
- Know how to improve communication skills
- Be aware of practical ideas to improve customer satisfaction
- Know how to handle complaints
Who should take this course
This course is suitable for anyone who works in a customer facing role or looking to move into a customer facing role.
No previous knowledge or experience in needed to do this course.
Course Content
| Module | Module Description |
| 1 | About the course |
| 2 | What is customer service |
| 3 | The goals of great customer service |
| 4 | Discovering and understanding customer needs |
| 5 | Delivering maximum levels of customer service |
| 6 | Making customers feel great from the start |
| 7 | Communication skills |
| 8 | Non-verbal communication and body language |
| 9 | Dealing with customer complaints |
Assessment
Each module will have a set of questions you must answer correctly in order to successfully finish that module.
You will be asked multiple choice questions and must achieve a pass mark of 70%. They are marked automatically as you progress so you will know whether you have passed the section before moving on to the next.
Certification
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
On successful completion of the course, you will be sent an electronic quality assured certificate. This can be used to provide evidence for compliance and audit.
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