Introduction to emotional intelligence


Introduction to emotional intelligence

Emotional Intelligence is a set of emotional and social skills that collectively establish how well you perceive and express yourself, maintain social relationships and cope with challenges. It's not just a passing management fad, in fact it is based on a great body of data, based on studies of tens of thousands of working people taken from a wide range of industries. The research shows which qualities make a star performer and while Emotional Intelligence isn't the sole predictor of performance potential, it has been proven to be a key indicator in this area.

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a sections on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them. Finally it will highlight the role played by emotions in the workplace and provide practical advice including tips for using emotional intelligence to deal effectively with emotions in situations that can arise in the workplace.

Approved by CPD - Duration 50 mins* - £65.00

Aims of the Course

By the end of this course, you will be able to:

  • Define the concept of emotional intelligence
  • Have an understanding of how to use emotional intelligence in an effective and meaningful way to percieve and express yourself
  • Have an understanding of how to use emotional intelligence to cope with challenges and develop and maintain relationships in your social and work life
  • Have knowledge of the difference between emotional intelligence and IQ
  • Be aware of myths surrounding emotional intelligence
  • Define and examine emotions

Who should take this course

This course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to emotional intelligence.

Course Content

Module Module Description
1 What is emotional intelligence
2 Understanding and recognising emotions
3 Enotional intelligence at work
4 Tips for dealing with emotions at work

 

Assessment

Each module will have a set of questions you must answer correctly in order to successfully finish that module. This course has a total of 20 questions, for which the pass mark is 70%.

The questions are marked automatically as you progress, so you will know whether you have passed the section before moving onto the next.

Certification

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

On successful completion of the course, you will be sent an electronic quality assured certificate. This can be used to provide evidence for compliance and audit.

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